2015 Conference
The 6th annual GTACC Conference - Amazing Canada!
November 5, 2015 8:00 am - 5:00pm
Pearson Convention Center
GTACC 2015 was a day of celebrating various successes right here in Canada with interactive workshops, engaging panel discussions, lots of networking and sharing best practices across our industry. We delivered a GREAT experience to all who work so hard every day to provide great Customer Experiences!!!
Photos from the Event
Keynote Speaker
Peter Aceto
CEO of Tangerine Bank
Peter Aceto is a passionate leader. As the CEO of Tangerine, he stands for more than a leader of a bank. Peter's goal is to change the conversation about leadership, and to inspire unconventional thinking and transparency that deliver unparalleled results for business and consumers.
His leadership shapes the cornerstones of success for Tangerine where entrepreneurship and innovation are supported, customer obsession is demanded, and hierarchies and complexity are left behind. This relentless focus has yielded outstanding results for Tangerine and its customers and proved particularly instrumental in the $3.1 billion acquisition of ING Direct by Scotiabank in 2012.
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Get ready to be AWESOME!
Neil Pasricha
Happiness Expert and Bestselling Author of The Book of Awesome
Neil Pasricha shares recent breakthroughs in the study of happiness and inspires audiences to hit their full potential. A Harvard MBA, New York Times bestselling author, award-winning blogger, and one of the most popular TED speakers in the world, Pasricha is “a pied piper of happiness” (The Star) who dazzles audiences with ideas and frameworks that launch happiness into the stratosphere.
With infectious enthusiasm, heartfelt authenticity, and a “what’s worked” authority, Pasricha connects with audiences and then challenges them to elevate expectations of themselves and commit to the habit of happiness every day.
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Panels and Sessions:
Increasing Sales Through GREAT Service Click Here
Three Key Technologies to Support Customer Success: KM, CRM, and LMS Click Here
The Omni-channel Journey Continues Click Here
Best practices, Future State of Technology in the Contact Centre: Breakout 1 Click Here
Best practices, Future State of Technology in the Contact Centre: Breakout 2 Click Here
The Millennial Leader - How to Identify, Develop, and Retain Click Here
Social Engineering and the Human Firewall - Motives, Methods, and How to Defend The Contact Centre Click Here
Click here to see the full agenda
Come learn, network and have FUN!
Come hear about different success stories in Canada!
Sponsors
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Venue
Pearson Convention Center
2638 Steeles Avenue
Brampton, ON L6T 4L7
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Accommodations
Hilton Garden Inn Toronto / Brampton
2648 Steeles Avenue East
Brampton, Canada
LGS 6J9
Phone: 905-595-5151
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Click here to book with the GTACC special group rate!
A portion of ticket sales will be donated to: