1/23/2017 - GTACC Event: 4 Practical Ways to Drive Agent Engagement JUST ONE WEEK LEFT
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Join GTACC and Fonolo for our joint Thurs., Jan. 26 webinar at 2:00 PM called, "4 Practical Ways to Drive Agent Engagement."
Click here to register on Fonolo's web site and receive the webinar link:
https://fonolo.com/4-practical-ways-to-drive-agent-engagement/?ls=partner_webinar_gtacc
"4 Practical Ways to Drive Agent Engagement"
For agents to deliver their best, they need to feel engaged and dedicated to your organization. Learn how you can improve agent engagement!
When: Thurs., Jan. 26 at 2:00 PM Eastern
Where: Via webinar on your computer or smartphone
Cost: This is a complimentary event!
We’ll talk about:
- Preparing for Evolving Expectations
- How to Handle Customer Rage
- Providing Agents with the Tools for Success
- How to Engage Agents
- Plus so Much More!
Who should attend:
- VPs & Directors of Contact Centers
- VPs & Directors of Customer Experience
- VPs & Directors of Customer Service
- VP’s & Directors of Web/Social Media
Speakers:
David Tsang, Director of Customer Care, Elte
David is a seasoned customer care operations leader with proven success in building and managing complex support operations. In the past 18 years, David has held leadership roles in established and start-up organizations in the telecommunication, health care, retail and BPO space.
Anu Aduvala, Director of Customer Service, Toronto Parking Authority
Anu is Director, Customer Service at the Toronto Parking Authority. She has held sales, training and contact centre management positions at various organizations including Sysco Foods, Cooperators Insurance, WIND Mobile, Rogers Wireless and more.
Shai Berger, Co-Founder and CEO, Fonolo
As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.
Click here to register for this GTACC and Fonolo joint event:
https://fonolo.com/4-practical-ways-to-drive-agent-engagement/?ls=partner_webinar_gtacc
We look forward to having your at our first event of the year!
Also, want to learn more about contact centre leadership?
Don’t forget to check out our GTACC YouTube Leadership Series. We have amazing speakers!
http://www.gtacc.ca/Public_article.aspx?id=1165
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