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Our Sponsors
Please take the time to look through our sponsors.
Platinum Sponsors
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Genesys
Contact: Lynn McCready
Click to Email
Phone: 416-520-3090
Web: www.genesys.com
Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog. |
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ICCS
Contact:
Click to Email
Phone: 1-888-660-ICCS (4227)
Web: www.iccs-ice.com
International Customer Care Services Inc. (“ICCS”) is a leading provider in call center contact services to large multinational organizations for Business-to-Consumer and Business-to-Business purposes in Canada and the United States.
We provide best-in-class services directed towards your existing and potential customers complete satisfaction. Our contact center solutions alleviate the growing cost of managing your Call Center Operations.
By partnering with “ICCS” you will realize immediate cost savings and maximum return on investment. |
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InfiniteKM
Contact:
Click to Email
Phone: 1-866-367-0123
Web: www.infinitekm.com
InfiniteKM is a cloud-based sales and service enablement platform supporting channel sales and contact centers. Our platform helps clients sell more and service better by increasing colleague and customer engagement while significantly improving operational efficiencies.
InfiniteKM transforms the way brands interacts with customers. Our integrated desktop knowledge base provides multi-channel consistency of messaging and brand. Policies, procedures, training content, communications, and critical business information can all be stored, distributed, and accessed by the contact center through a single, customizable, and collaborative tool set. CSAT and FCRR go up, AHT and the volume of escalations go down.
Organizations gain insight into their operations, enabling teams to adapt and succeed in today’s fast-paced markets. Our mission is to help organizations deliver critical information to their employees and clients to improve customers’ experience, increase sales, and provide leadership with valuable insights for continuous improvement. |
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Microsoft
Web: https://www.microsoft.com/en-ca/dynamics/crm-service.aspx
The service capabilities for Microsoft Dynamics CRM empower companies to deliver end-to-end, self, assisted and onsite service. Our industry leading technologies, including machine learning, IoT and analytics, give our purpose-built solution the breadth and depth necessary for your organization to meet the challenges of an evolving customer service landscape – and position your brand to capitalize on an everything-as-a-service economy. |
Gold Sponsors
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Aspect
Contact: Prat Arumaithurai
Click to Email
Phone:
+1 (978) 848-0431 -Direct Line
+1 (647) 262-6962 -Mobile
+1 (888) 412-7728 -Toll Free
Web: http://www.aspect.com/
Aspect’s fully-integrated solution unifies the three most important facets of modern customer engagement strategy: customer interaction management,workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
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BrantTel Networks
Contact: Betty Levine Gall
Click to Email
Phone: 905-415-3116
Web: www.branttel.com
BrantTel Networks is a very established company. Founded in 1982 Brant Telephone made its debut to the Canadian Telecom marketplace serving the AT&T product line. Since then we have followed Lucent, then Avaya and under the banner BrantTel Networks a modern technology company was born. Since then we remain at the forefront and in the trenches of voice, networking and wireless technology, now with the Aruba Networks wireless product line, we are firmly bound to Voice, Video and Wireless, trying to bring together the best UC components for our customers. Read about our latest offer, Smart Mobility. Choose a company that is both cutting edge and established, choose a proven business practice, and choose a partner that is tops in their field.
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Cisco
Contact: Sheila Smith
Click to Email
Phone: 416-306-7000
Web: www.cisco.com/contactcenter
Cisco is the leading contact centre manufacturer globally, #1 on the Garner Magic Quadrant for Contact Centre Infrastructure for “Ability to Execute”. Cisco transforms customer care from simple phone transactions to rich collaboration experiences that you can customize to meet the needs of individual customers. Cisco Customer Care products can help your organization in four critical ways:
- Build Competitive Advantage: Use voice, web, email, video, chat, analytics, and social media to personalize customer service and deliver on the connected customer journey
- Accelerate Time to Resolution: Advanced communications help agents quickly identify and resolve potential problems.
- Drive Customer Loyalty: Effortlessly help customers access agent assistance from anywhere and on any device
- Increase Revenue Opportunities: Empower agents to create more productive sales opportunities.
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Fonolo
Contact: Info@fonolo.com
Click to Email
Web: www.fonolo.com
Fonolo provides call-back software for the call center. Your customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call.
Our cloud-based technology allows for easy integration with minimal impact to your call center and existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.
Fonolo's In-Call Rescue solution gives customers the option to "press 1 to get a call-back from the next agent", while our Web and Mobile solutions allow them to request a call-back without having to call you first.
More info: Fonolo.com or info@fonolo.com.
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Gatestone BPO
Contact: Grace Yeh
Click to Email
Phone: 1-800-900-4238 x 2977
Web: www.gatestonebpo.com
Gatestone has been successfully providing Call Centre and Business Process Outsourcing (BPO) services to a variety of markets since 1978. Gatestone has four fully-integrated facilities located the United States, Mexico and Canada and employ over 1,200 customer facing agents. Our focus in select vertical industries and our partnerships with multiple global clients including several Fortune 500 clients and 7 of North America’s 20 largest banks have earned Gatestone a reputation as a best-in-class organization. We continually invest in integral areas such as compliance, leading edge technologies and process innovations to ensure smart business outcomes while elevating customer satisfaction and brand loyalty.
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Loyalty One
Web: www.loyalty.com
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NuVoxx
Contact: Ivan Kovacevic
Click to Email
Phone: 1-888-9NUVOXX (1-888-968-8699)
Cell: 647-771-4773
Web: www.nuvoxx.com
The NuVoxx team has almost two decades of experience delivering cloud-based hosted Interactive Voice Response (IVR) applications, voice broadcasting and other automated voice services. Over the years, the NuVoxx team has provided IVR services to some of the largest contact center outsourcing organizations in North America as well as a number of Fortune 500 companies, government and non-profit organizations.
The combined experience of the team in designing voice applications along with broad-based expertise in the contact center industry blends into a unique mix of technology and business solutions. Cloud-based hosted IVR applications designed and hosted by NuVoxx are seamlessly integrated with other aspects of our clients’ customer care strategy including in-house and outsourced contact center agents, real time CRM database(s), corporate branding and other facets of your business. Beyond just IVR services, we inject efficiencies into your customer engagement model, ensuring a rapid ROI from our services.
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Phase 3 AV
Contact: Steve Sampalo
Click to Email
Phone: 416-650-9700
Web: www.phase3av.com
Phase 3 AV is committed to long term partnering with customers. Our goal is to provide unsurpassable service levels at fair and competitive pricing. Phase 3 AV is a reliable source of supply for all of your presentation needs.
Phase 3 AV provides a wide variety of well maintained projection, sound, and audio-visual presentation equipment for a variety of applications including conferences, presentations, meetings, ceremonies, theatre, live music performances, and special events. We offer professional delivery, set-up, and operation of the equipment.
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RBC
Web: www.rbc.com/canada |
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Scotiabank
Web: www.scotiabank.com/ca/en
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Star Telecom
Contact: Ivan Kovacevic
Click to Email
Phone: 647-771-4773
Web: www.startelecom.ca
Star Telecom is a SIP Trunking provider based in Toronto, Canada. Our SIP Trunking service is designed to address the complex telecommunications needs of contact centers and enterprises.
Star Telecom was established in March of 2008 by a team of highly experienced telecommunications and contact centers solutions specialists who recognized that the Canadian contact centre industry is not being adequately serviced by the incumbent carriers. Our expertise in the contact centre space is built upon our involvement in the industry spanning over two decades, the number of contact centre implementations we run and the number of calls we route for contact centres (over 30 million per month as of Jan 2015).
Our differentiators are Quality, Reliability, Flexibility, Scalability, Experience and Cost.
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SOFTEL Communications
Contact: John Cognata
Click to Email
Phone: 416-410-4487
Web: www.SOFTEL.com
When the success of your contact center is on the line, SOFTEL steps up to make all of the pieces and parts work together flawlessly! In today’s world, organizations have multiple platforms that must be integrated into a whole system. Beginning with Nortel, advancing to Avaya, then including Genesys and expanding to Cisco and Microsoft, SOFTEL has more than 20 years of contact center and enterprise installation and support experience.
SOFTEL is one of the leaders in multi-platform integrations and implementations. But what makes their customers loyal is SOFTEL’s focus on understanding the needs of the business first and then determining how technology tools can be used to address those needs. SOFTELS uses its expertise to align their customers’ unified communications with other resources – creating todays new contact center encompassing mobility, texting, video, and more. Purchasing the right technology is only half the story – the important other half is making sure that technology works flawlessly in the customer’s data and communication environment. SOFTEL!
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Teleopti
Contact: Bruce Bracken
Click to Email
Phone: 416-706-4699
Web: www.teleopti.com
Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized, and easy to use. As the largest "best-of-breed" vendor, Teleopti focuses on helping contact centres, back offices, and retail stores improve customer service, employee satisfaction, and profitability - through optimized, automated forecasting and scheduling.
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