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Talkdesk White Paper - Great Expectations: Satisfying the Modern Consumer
Most leaders recognize the importance of customer experience. And many organizations are, at lea...
9/22/2021
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Talkdesk Global Contact Centre KPI Benchmarking Report
2020 was a more demanding year than we ever could have expected. The global repercussions of CO...
9/22/2021
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How to Engage and Retain Your Contact Center Team During a Challenging Year
A webinar hosted by GTACC and LANtelligence As contact centers bring everyone back to the office...
7/13/2021
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GTACC 2019 - Toronto Firefighter's Toy Drive
Thank you to attendees of GTACC 2019 for heping us to support the Toronto Firefighter's Toy Drive
11/18/2019
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5 Tips to Attract Superstar Contact Centre Employees
5 Tips to Attract Superstar Contact Centre Employees
6/11/2019
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Best Practices to Attract Top Talent to your Contact Centre
Best Practices to Attract Top Talent to your Contact Centre
6/11/2019
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Demystifying AI - GTACC 2018
Demystifying AI breakout panel from GTACC 2018 conference on innovation and adoption
12/19/2018
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Leveraging Visuals to Build Your Knowledge GPS
Presented by Procedure Flow
12/19/2018
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Fonolo - The Impact of AI in Customer Experience
Fonolo - The Impact of AI in Customer Experience
10/19/2018
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GTACC Measuring What Matters
Why measure? What to measure? What are the essential KPIs and diagnostic metrics? Best practices ...
10/3/2018
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Oracle Product Overview
These slides are from a presentation by Oracle during the GTACC meeting "Taking it to the Top".
4/7/2014
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