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Mr. Miller is responsible for thought leadership and for directing all omnichannel solutions development, strategic partnerships, benchmarking, VoC and operational assessments, performance improvement consulting engagements and certifications. He is a recognized authority on maximizing the customer experience across live phone, IVR self-service, web self-service, chat, email and social media channels and has presented research and analysis at over 60 industry events. He served as a judge for the ICMI Global Call Center of the Year Award in 2013 and 2014.
Mr. Miller has over 20 years of executive management and performance improvement consulting experience working with small, medium and F500 clients in over a dozen industries to improve sales, customer service and technical support operations across all channels.
Mr. Miller has a bachelor’s degree in Journalism from The University of Texas at Austin, was selected as a member of the Alpha Sigma Nu Honor Society and received his MBA in Marketing with honors from Regis University. |