Mike Lipkin brings out the best in leaders and employees around the world. The founder and president of Environics/Lipkin, a global research and motivation company, and the author of numerous bestselling books, he combines Environics’ trademark “social values research” with his personal expertise to provide organizations such as Deloitte, P&G, Pfizer, Wells Fargo, and GE with the tools to take powerful action and achieve pre-eminence in their workplaces. Mike combines his learning from talking to a million people in forty-three countries with the insights from the Environics Social Values research to offer clients the best of all worlds: a powerful blend of ideas and principles that help them achieve remarkable results.
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Marnie McBean is one of Canada's most decorated Olympians, and an expert in turning potential into performance. As a former Specialist in Athlete Preparation and Mentoring for the Canadian Olympic Committee, McBean prepared athletes emotionally and psychologically to ensure that they performed at the highest level in everything they can. Drawing on her years of experience as a top competitor and her current expertise, she leaves audiences with a recipe for success that can be applied to all endeavours. McBean is a member of Canada's Sports Hall of Fame and has been made an Officer of the Order of Canada.
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Mr. Miller is responsible for thought leadership and for directing all omnichannel solutions development, strategic partnerships, benchmarking, VoC and operational assessments, performance improvement consulting engagements and certifications.  He is a recognized authority on maximizing the customer experience across live phone, IVR self-service, web self-service, chat, email and social media channels and has presented research and analysis at over 60 industry events.  He served as a judge for the ICMI Global Call Center of the Year Award in 2013 and 2014.
 
Mr. Miller has over 20 years of executive management and performance improvement consulting experience working with small, medium and F500 clients in over a dozen industries to improve sales, customer service and technical support operations across all channels. 
 
Mr. Miller has a bachelor’s degree in Journalism from The University of Texas at Austin, was selected as a member of the Alpha Sigma Nu Honor Society and received his MBA in Marketing with honors from Regis University.  
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