3/8/2017 - Event: March 29, 2017 The Story of 311: Transformation and the Lessons Learned
The Story of 311: Transformation and Lessons Learned
March 29, 2017
8am - 10am
Metro Hall (Exact room to be sent to confirmed attendees)
Cost: Free
Come join us and hear Gary Yorke, Director 311 (Division Head) City of Toronto, to share the valuable lessons learned during the journey of transformation.
The session will also be followed by a tour for anyone wishing to tour the 311 centre
Please RSVP to sangeeta@gtacc.ca re: 311 Transformation
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OPERATIONAL EFFICIENCY: Stages of Transformation: Proving the ROI of your Journey to Digital
A pioneer in the public sector digital transformation, the City of Toronto went through a large scale modernization effort. In innovating its citizen support, the 311 centre took on a holistic through investing in its people, processes, and technology across 44 divisions. As the Director of the largest integrated system in North America, Gary Yorke will guide you through the organization’s transformational journey in catering to its people.
Key Takeaways:
- Digital-First strategy: The stages of digital transformation
- Investing in technology to break down siloes across the organization
- Effective communication methods to build workplace culture
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