2013 Conference
The 4th annual...
The GTACC 2013 Conference was a day of motivation, best practices, emerging trends and all the inspiration needed to get to THE NEXT LEVEL! We covered a broad range of topics so that there was something for everyone.
Photos from the Event
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Video from the Event
Morning Keynote - Michael "Pinball" Clemons!
Few people exemplify the qualities of personal excellence, teamwork, community leadership, and overcoming the odds better than CFL legend Michael "Pinball" Clemons. With boundless energy, Pinball's talks centre on the potential for each of us to achieve anything we set our minds to. Unabashedly emotional and impactful, he shows audiences how to put heart into everything they do. Read more on this highly motivational and informative speaker: Biography
Keynote - D. John Jackson, Vice President of Global Customer Services Strategy, Planning, Engineering, Innovation & Customer Identity at FedEx. Biography
"The Right Now World….How Will You Lead"
Key points of discussion are as follows:
- Understanding changes in technology and the changing marketplace
- Realizing the importance of innovation
- Exploring the competitive landscape
- Creating a thriving environment to unleash creativity and innovation
- Leadership in the changing marketplace
Feedback from the 2013 GTACC Conference
"Thank you for a great GTACC event. This event was great for a newbie in the industry (just started year 2 in the industry) - all the speakers were very well chosen. Looking forward to the next GTACC event!"
-Vivian Pow, Product Marketing, ComputerTalk
"This year's GTACC was a powerhouse of intelligent presenters, amazing learning, great vendor line-up and the networking was of premium quality. Having Pinball kick the event off really set the pace for the energy level, and the day just got stronger."
-Amar Sidhu, VP Customer Care, ADP
"This was my first GTACC conference and I want to say I really enjoyed the experience, the speakers, the one-on-one interactions were great. Thank you and your team for putting together a wonderful conference!"
-Jericho Datiles, TIC Travel Insurance
"The speakers, the food, the organization, the ample parking, the ample space, just great. I had a chance to reconnect with prospects and even an old high school teacher."
-Allister Quinteros, Telax
"I would like to take a few moments to extend my appreciation to yourself and your team for a job well done during the GTACC conference in November 2013. Chosen topics and speakers were meticulously selected with high relevance to strategic conversations taking place in the industry, private sector and public sector alike. My team and I can't wait until GTACC Conference in 2014!!"
-Albert Elias, Senior Manager-Contact Centre Strategy Team, RBC